Collection Process Monitor

The Collection Process Monitor runs periodically (at least daily). This process reviews a collection process whenever one of its contracts' debt is reduced.

Note: This batch process is referred to using the batch ID CPM.

At review time, the Collection Process Monitor determines if it can cancel the collection process (because the customer's debt is no longer in a bad state). Refer to How Does The Collection Process Monitor Work for details describing how this process works.

In the above diagram, the collection process monitor cancels the process on 17-Dec-99. Notice that the events are moved to the Cancelled state and the process becomes Inactive.