How To Cancel A Collection Process

The Collection Process Monitor will automatically "remove" contracts from a collection process when their debt has been reduced sufficiently. When all contracts are "removed" from a collection process, the collection process is canceled. The following points describe how to manually cancel a collection process.

• Use Control Central to choose the account with the collection process to be cancelled.
• After the account is populated on Control Central, choose the Collection Process option on the account context menu to transfer to the collection process transaction in update mode for the account. A list of all collection processes associated with the account appears. If only one collection process exists, it is automatically selected for you.
• On the Main tab, click Cancel.
• When the warning dialog appears, click OK to continue. The collection process and its pending events are canceled.