-
On the standalone system where
ASR Manager is running, run the following command to verify the
status of your system assets:
list_asset
This command should list ASR assets in your Oracle SuperCluster T5-8,
including SPARC T5-8 servers, Exadata Storage Servers, and
ZFS storage controllers.
-
Log in to My Oracle Support (https://support.oracle.com).
-
In the My Oracle Support Dashboard, click the More...
tab, then click Settings from the menu.
-
In the Settings pane on the left of the window, select
Pending ASR Activations (located under the
Administrative sub menu).
A complete list of all qualified ASR assets that are awaiting approval are
displayed.
Note -
By default, all support identifiers that you are associated with are
displayed. If this list of assets is long, you can limit the display to
show only assets associated to one support identifier. You can also
search for an asset's serial number.
Note -
For each component in the system, you should see two host names
associated with each serial number. If you see only the Oracle ILOM host
name, that means that you did not activate ASR for that component. If
you see more than two host names associated with each serial number, you
might need to request help for ASR. To do this, open a hardware SR with
“Problem Category” set to “My - Auto Service Request
(ASR) Installation and Configuration Issues.”
-
Click the asset's serial number.
If any missing information about the asset is required, the information
pop-up will indicate the needed information. The ASR Activation window will
appear and look like the following figure.
Note -
ASR Host name is updated when an activation request is sent to Oracle
from the ASR software on the asset. (For example, from the asr
activate_asset command on the ASR Manager.)
Required fields for ASR asset activation are:
-
Contact Name: You can only select a name associated with the
support identifier. Click the drop-down menu to see the list of
available names.
A contact must have the "Create SR" privilege for the asset's
support identifier.
-
Street Address 1: Type the street address for the asset.
Note -
By default, all support identifiers that you are associated
with are displayed. If this list of assets is long, you can
limit the display to show only assets associated to one support
identifier. You can also search for an asset's serial
number.
-
Country: Select the asset's country location from the drop-down
menu.
-
ZIP/Postal Code: type the ZIP/postal code for the asset's
location. If there is no postcode insert "-".
-
Distribution Email List: You can add email addresses that will
receive all ASR mail notifications. Separate multiple emails
addresses with a comma. For example:
asr-notifications-1@mycompany.com,
asr-notifications-2@mycompany.com
ASR will send email to the Contact's email address and the
Distribution Email List, if provided. This is a useful feature if
your organization has a team that should be informed about Service
Requests created by ASR.
-
Click the “Approve” button to complete the ASR
activation.
Note -
A system asset must be in an active ASR state in My Oracle Support in
order for Service Request autocreate to work.
-
To confirm that ASR can send information to the transport server,
run:
#
asradm send test
email-address@company.com
This command sends a test alert e-mail to the e-mail address.