Oracle Configuration Manager (OCM) collects configuration information and uploads it to the Oracle repository. When the configuration information is uploaded daily, Oracle Support Services can analyze the data and provide better service. When a service request is logged, the configuration data is associated with the service request. The following are some of the benefits of Oracle Configuration Manager:
Reduced time for problem resolution
Proactive problem avoidance
Improved access to best practices, and the Oracle knowledge base
Improved understanding of the customer's business needs
Consistent responses and services
The Oracle Configuration Manager software is installed and configured in each ORACLE_HOME directory on a host. For clustered databases, only one instance is configured for Oracle Configuration Manager. A configuration script is run on every database on the host. The Oracle Configuration Manager collects and then sends the data to a centralized Oracle repository.
For more information, see:
Oracle Configuration Manager Installation and Administration Guide
Oracle Configuration Manager Collection Overview