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Sun Storage J4500 Array Service Manual
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Document Information

Preface

1.  Introduction to the Sun Storage J4500 Array

1.1 Features

1.2 Exterior Features, Controls, and Indicators

1.2.1 Front Panel

1.2.2 Back Panel

1.2.3 Sun Storage J4500 Array Internal Components

1.3 Accessory Kit

2.  Configuring and Powering On the Sun Storage J4500 Array

2.1 Configuration and Cabling

2.1.1 Terms and Definitions

2.1.2 Configuration Rules

2.1.3 Cabling the SAS Connectors

2.1.4 Example Configurations

2.2 Powering On and Off the Array

To Power On the Array

To Place the Array Into Standby Power Mode

To Power Off the Array

2.2.1 AC Power Failure Auto-Recovery

3.  Maintaining the Sun Storage J4500 Array

3.1 Options and Replaceable Components

3.2 Tools and Supplies Needed

3.3 Powering Off the Array and Removing It From the Rack

To Power Off the Array

To Remove the Array Enclosure From the Rack

3.4 Removing and Replacing the Hard Disk Drive Access Cover

To Remove the Hard Disk Drive Access Cover

To Replace the Hard Disk Drive Access Cover

3.5 Internal Component Locations

3.6 Replacing Components

To Replace a Fan Module

To Replace the Front Indicator Board

To Replace a Hard Disk Drive

To Replace the Power Distribution Board

To Replace a Power Supply

To Replace the System Controller Module

To Replace the Array Chassis

3.7 Upgrading Enclosure Firmware

3.7.1 Ensure Both SAS Fabrics are Upgraded to the Same Firmware Revision Level

4.  Troubleshooting

4.1 External Status LEDs

4.2 Internal Disk Drive and Fan LEDs

4.3 Diagnostic and Management Tools

4.3.1 SunVTS

4.3.2 Common Array Manager (CAM)

To Access Service Advisor Procedures

To Reserve the Array for Maintenance

To Release the Array After Maintenance

4.3.2.1 Understanding the CAM Event Log

4.4 Troubleshooting Problems with the Array

4.4.1 Initial Start-up

4.4.2 Check the Event and Performance Logs

4.4.2.1 Identifying Disks in the Array Enclosure

4.4.3 Using the Array Management Software to Monitor Enclosure Health

4.4.4 Array Link Problems

4.4.4.1 Switching SAS Cables or Making New Connections

4.4.5 Disk Problems

To Replace a Disk

4.4.5.1 Guidelines for Removal and Replacement of RAID Storage

4.4.5.2 Persistent Affiliation When Changing HBAs

4.4.5.3 If You Do Not See All of the 48 Disks

4.4.5.4 Multipath Problems With Unsupported Drives

4.4.6 Array Environment Problems

4.4.7 Power Problems

4.5 Resetting the Enclosure Hardware

To Reset the Enclosure Hardware Using the Reset Button

4.6 Clearing the Enclosure Zoning Password

To Clear the Enclosure Zoning Password

A.  System Specifications

B.  Connector Pinouts

B.1 Mini-SAS Connectors

B.2 I/O-to-Disk Backplane Connectors

B.2.1 Power Blade Connector

B.2.2 High-Speed Dock Connectors

B.3 Power Supply Connector

B.4 Disk Backplane-to-Front Indicator Connector

B.5 Backplane-to-Disk-Backplane Connector

B.6 Fan Tray Connectors

B.7 Fan Connectors

Index

4.1 External Status LEDs

Front and Back Panel LEDs lists and describes the external LEDs. The front and back panels are shown in Sun Storage J4500 Array Front and Back Panel LEDs.

Figure 4-1 Sun Storage J4500 Array Front and Back Panel LEDs

image:This graphic shows the front and back panel indicators.

Table 4-1 Front and Back Panel LEDs

Figure Callout
Name
Color
Function
1 & 9
Enclosure locate button/LED
White
Operators can turn this LED on remotely to help locate the server in a crowded server room. Press to turn on or off.

Pressing the Locate LED/Switch for five seconds turns all indicators on for 15 seconds.

2 & 10
System fault
Amber
Alert/Service action is required.
3 & 11
System power
Green
On – Power is on. Blinking – Standby power is on but main power is off. Off – Power is off.
4
Top fault
Amber
On – Hard disk or fan fault (service is required or should be scheduled).
5
Rear fault
Amber
On – Power supply or system controller fault (service is required).
6
Over temperature
Amber
System over temperature.
7
PS fault
Amber
Service action required.
8
PS OK
Green
On – AC and DC OK. Slow blink – AC OK.
12
SAS link
Green
Each SAS port has a SAS Link Activity LED:

On – 1 to 4 links are ready. Blinking – Read/Write port activity. Off – Link is lost.

13
SC ready to remove
Blue
System Controller (SC) service action allowed.
14
SC fault
Amber
Service action required.
15
SC OK
Green
Operational. No action required.