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Sun Storage J4500 Array Service Manual
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Document Information

Preface

1.  Introduction to the Sun Storage J4500 Array

1.1 Features

1.2 Exterior Features, Controls, and Indicators

1.2.1 Front Panel

1.2.2 Back Panel

1.2.3 Sun Storage J4500 Array Internal Components

1.3 Accessory Kit

2.  Configuring and Powering On the Sun Storage J4500 Array

2.1 Configuration and Cabling

2.1.1 Terms and Definitions

2.1.2 Configuration Rules

2.1.3 Cabling the SAS Connectors

2.1.4 Example Configurations

2.2 Powering On and Off the Array

To Power On the Array

To Place the Array Into Standby Power Mode

To Power Off the Array

2.2.1 AC Power Failure Auto-Recovery

3.  Maintaining the Sun Storage J4500 Array

3.1 Options and Replaceable Components

3.2 Tools and Supplies Needed

3.3 Powering Off the Array and Removing It From the Rack

To Power Off the Array

To Remove the Array Enclosure From the Rack

3.4 Removing and Replacing the Hard Disk Drive Access Cover

To Remove the Hard Disk Drive Access Cover

To Replace the Hard Disk Drive Access Cover

3.5 Internal Component Locations

3.6 Replacing Components

To Replace a Fan Module

To Replace the Front Indicator Board

To Replace a Hard Disk Drive

To Replace the Power Distribution Board

To Replace a Power Supply

To Replace the System Controller Module

To Replace the Array Chassis

3.7 Upgrading Enclosure Firmware

3.7.1 Ensure Both SAS Fabrics are Upgraded to the Same Firmware Revision Level

4.  Troubleshooting

4.1 External Status LEDs

4.2 Internal Disk Drive and Fan LEDs

4.3 Diagnostic and Management Tools

4.3.1 SunVTS

4.3.2 Common Array Manager (CAM)

To Access Service Advisor Procedures

To Reserve the Array for Maintenance

To Release the Array After Maintenance

4.3.2.1 Understanding the CAM Event Log

4.4 Troubleshooting Problems with the Array

4.4.1 Initial Start-up

4.4.2 Check the Event and Performance Logs

4.4.2.1 Identifying Disks in the Array Enclosure

4.4.3 Using the Array Management Software to Monitor Enclosure Health

4.4.4 Array Link Problems

4.4.4.1 Switching SAS Cables or Making New Connections

4.4.5 Disk Problems

To Replace a Disk

4.4.5.1 Guidelines for Removal and Replacement of RAID Storage

4.4.5.2 Persistent Affiliation When Changing HBAs

4.4.5.3 If You Do Not See All of the 48 Disks

4.4.5.4 Multipath Problems With Unsupported Drives

4.4.6 Array Environment Problems

4.4.7 Power Problems

4.5 Resetting the Enclosure Hardware

To Reset the Enclosure Hardware Using the Reset Button

4.6 Clearing the Enclosure Zoning Password

To Clear the Enclosure Zoning Password

A.  System Specifications

B.  Connector Pinouts

B.1 Mini-SAS Connectors

B.2 I/O-to-Disk Backplane Connectors

B.2.1 Power Blade Connector

B.2.2 High-Speed Dock Connectors

B.3 Power Supply Connector

B.4 Disk Backplane-to-Front Indicator Connector

B.5 Backplane-to-Disk-Backplane Connector

B.6 Fan Tray Connectors

B.7 Fan Connectors

Index

4.6 Clearing the Enclosure Zoning Password

When creating storage zones on your J4500 array, use the Common Array Manager (CAM). CAM allows you to set a zoning password for each of the array's SAS domains (each domain equates to one of the array's SAS fabrics: A or B). The zoning passwords are stored in the array expanders and in CAM, and are used to prevent unauthorized changes to storage zones. If the array's zoning password is ever forgotten, or becomes corrupt, it can be cleared using the enclosure zoning password clear button on the back of the J4500 array.


Note - Using the enclosure zoning password clear button clears the zoning password for both of the J4500 array's SAS domains. It does not clear zoning configurations.


After clearing the zoning password on the array enclosure, you will also need to clear the zoning password for each of the array's SAS domains stored in CAM. This can be done from the CAM management host. Once the password is cleared in both places, you can use CAM to assign a new password to each of the array's SAS domains.


Note - Clearing the password in both places is important to ensure the passwords stored in the array and in CAM match. Some CAM array maintence operations use the enclosure zone password during execution to ensure the action is authorized.


To Clear the Enclosure Zoning Password

Clearing the enclosure zoning password is done by pressing a recessed button at the rear of the array. This operation may be performed with the enclosure running.

  1. At the back of the J4500 array, locate the Enclosure Zoning Password Clear button (see Enclosure Zoning Password Clear Button ).
  2. Using a paper clip, press and hold the recessed button on the back panel for five seconds and then release.

    The enclosure zoning password for both SAS fabrics (A and B) is cleared.


    Figure 4-4 Enclosure Zoning Password Clear Button

    image:This graphic shows the location of the Zoning Password Clear button.

    Figure Legend

    1 Enclosure Zoning Password Clear button

  3. From the CAM management host, select Clear password from the Administration page and saving the setting for both of the array's SAS domains.

    Once that is done, you can assign new zoning passwords using CAM.