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Sun Storage J4500 Array Service Manual
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Document Information

Preface

1.  Introduction to the Sun Storage J4500 Array

1.1 Features

1.2 Exterior Features, Controls, and Indicators

1.2.1 Front Panel

1.2.2 Back Panel

1.2.3 Sun Storage J4500 Array Internal Components

1.3 Accessory Kit

2.  Configuring and Powering On the Sun Storage J4500 Array

2.1 Configuration and Cabling

2.1.1 Terms and Definitions

2.1.2 Configuration Rules

2.1.3 Cabling the SAS Connectors

2.1.4 Example Configurations

2.2 Powering On and Off the Array

To Power On the Array

To Place the Array Into Standby Power Mode

To Power Off the Array

2.2.1 AC Power Failure Auto-Recovery

3.  Maintaining the Sun Storage J4500 Array

3.1 Options and Replaceable Components

3.2 Tools and Supplies Needed

3.3 Powering Off the Array and Removing It From the Rack

To Power Off the Array

To Remove the Array Enclosure From the Rack

3.4 Removing and Replacing the Hard Disk Drive Access Cover

To Remove the Hard Disk Drive Access Cover

To Replace the Hard Disk Drive Access Cover

3.5 Internal Component Locations

3.6 Replacing Components

To Replace a Fan Module

To Replace the Front Indicator Board

To Replace a Hard Disk Drive

To Replace the Power Distribution Board

To Replace a Power Supply

To Replace the System Controller Module

To Replace the Array Chassis

3.7 Upgrading Enclosure Firmware

3.7.1 Ensure Both SAS Fabrics are Upgraded to the Same Firmware Revision Level

4.  Troubleshooting

4.1 External Status LEDs

4.2 Internal Disk Drive and Fan LEDs

4.3 Diagnostic and Management Tools

4.3.1 SunVTS

4.3.2 Common Array Manager (CAM)

4.4 Troubleshooting Problems with the Array

4.4.1 Initial Start-up

4.4.2 Check the Event and Performance Logs

4.4.3 Using the Array Management Software to Monitor Enclosure Health

4.4.4 Array Link Problems

4.4.5 Disk Problems

4.4.6 Array Environment Problems

4.4.7 Power Problems

4.5 Resetting the Enclosure Hardware

To Reset the Enclosure Hardware Using the Reset Button

4.6 Clearing the Enclosure Zoning Password

To Clear the Enclosure Zoning Password

A.  System Specifications

B.  Connector Pinouts

B.1 Mini-SAS Connectors

B.2 I/O-to-Disk Backplane Connectors

B.2.1 Power Blade Connector

B.2.2 High-Speed Dock Connectors

B.3 Power Supply Connector

B.4 Disk Backplane-to-Front Indicator Connector

B.5 Backplane-to-Disk-Backplane Connector

B.6 Fan Tray Connectors

B.7 Fan Connectors

Index

3.4 Removing and Replacing the Hard Disk Drive Access Cover

This section describes how to remove and replace the array enclosure hard disk drive access cover.

To Remove the Hard Disk Drive Access Cover

The hard disk drive access cover protects the 48 hard disks in the array enclosure and ensures proper cooling to the drives and the system controller.


Caution

Caution - When the array is powered on, the hard disk drive access cover should be in place to ensure proper cooling. Do not remove the cover for more than 60 seconds when the array power is on.


  1. Using a No. 2 Phillips screwdriver, loosen the left and right captive screws. See Removing the Hard Disk Drive Access Cover.
  2. Grasp the cover by its edges, lift the front up from the chassis, and pull it forward.

    Figure 3-5 Removing the Hard Disk Drive Access Cover

    image:This graphic shows how to remove the hard disk drive access cover.

To Replace the Hard Disk Drive Access Cover

Complete the following steps to replace the hard disk drive access cover.

  1. Set the cover on the chassis so that the rear lip of the cover slides under the chassis. Take care not to damage the cover intrusion switch. See Hard Disk Drive Access Cover Intrusion Switch.

    Caution

    Caution - Be careful not to damage the hard disk drive access cover intrusion switch when you replace the cover. See Hard Disk Drive Access Cover Intrusion Switch.



    Figure 3-6 Hard Disk Drive Access Cover Intrusion Switch

    image:Location of the hard disk drive access cover intrusion switch
  2. Lower the cover and push it toward the rear of the enclosure until it fully engages under the chassis. The front retaining screws should align with the holes in the chassis.
  3. Use a No. 2 Phillips screwdriver to tighten the cover retaining screws until hand-tightened.