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Sun Storage J4500 Array Service Manual
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Document Information

Preface

1.  Introduction to the Sun Storage J4500 Array

1.1 Features

1.2 Exterior Features, Controls, and Indicators

1.2.1 Front Panel

1.2.2 Back Panel

1.2.3 Sun Storage J4500 Array Internal Components

1.3 Accessory Kit

2.  Configuring and Powering On the Sun Storage J4500 Array

2.1 Configuration and Cabling

2.1.1 Terms and Definitions

2.1.2 Configuration Rules

2.1.2.1 General Rules

2.1.2.2 Connecting Host Bus Adapters (HBAs)

2.1.2.3 Connecting Multiple Sun Storage J4500 Arrays

2.1.2.4 SAS Target Limits

2.1.2.5 Configuration with Blade Servers

2.1.3 Cabling the SAS Connectors

2.1.4 Example Configurations

2.1.4.1 Single Host Direct Connection

2.1.4.2 Single Host With Cascaded Arrays

2.1.4.3 Single Host Direct Connection to Two Arrays

2.1.4.4 Multipath Connection to the Array

2.1.4.5 Multi-host Zoned Connection to the Array

2.2 Powering On and Off the Array

To Power On the Array

To Place the Array Into Standby Power Mode

To Power Off the Array

2.2.1 AC Power Failure Auto-Recovery

3.  Maintaining the Sun Storage J4500 Array

3.1 Options and Replaceable Components

3.2 Tools and Supplies Needed

3.3 Powering Off the Array and Removing It From the Rack

To Power Off the Array

To Remove the Array Enclosure From the Rack

3.4 Removing and Replacing the Hard Disk Drive Access Cover

To Remove the Hard Disk Drive Access Cover

To Replace the Hard Disk Drive Access Cover

3.5 Internal Component Locations

3.6 Replacing Components

To Replace a Fan Module

To Replace the Front Indicator Board

To Replace a Hard Disk Drive

To Replace the Power Distribution Board

To Replace a Power Supply

To Replace the System Controller Module

To Replace the Array Chassis

3.7 Upgrading Enclosure Firmware

3.7.1 Ensure Both SAS Fabrics are Upgraded to the Same Firmware Revision Level

4.  Troubleshooting

4.1 External Status LEDs

4.2 Internal Disk Drive and Fan LEDs

4.3 Diagnostic and Management Tools

4.3.1 SunVTS

4.3.2 Common Array Manager (CAM)

4.4 Troubleshooting Problems with the Array

4.4.1 Initial Start-up

4.4.2 Check the Event and Performance Logs

4.4.3 Using the Array Management Software to Monitor Enclosure Health

4.4.4 Array Link Problems

4.4.5 Disk Problems

4.4.6 Array Environment Problems

4.4.7 Power Problems

4.5 Resetting the Enclosure Hardware

To Reset the Enclosure Hardware Using the Reset Button

4.6 Clearing the Enclosure Zoning Password

To Clear the Enclosure Zoning Password

A.  System Specifications

B.  Connector Pinouts

B.1 Mini-SAS Connectors

B.2 I/O-to-Disk Backplane Connectors

B.2.1 Power Blade Connector

B.2.2 High-Speed Dock Connectors

B.3 Power Supply Connector

B.4 Disk Backplane-to-Front Indicator Connector

B.5 Backplane-to-Disk-Backplane Connector

B.6 Fan Tray Connectors

B.7 Fan Connectors

Index

2.2 Powering On and Off the Array

The Sun Storage J4500 array has two levels of power: standby power and main power. The initial setup of the array should be done before plugging in AC power. The procedures for powering on to main power mode and going from main power mode to standby power mode are included in this section.


Hot

Caution - Do not operate the enclosure without all fans, component heatsinks, air baffles, and covers installed. Severe damage to enclosure components can occur if the enclosure is operated without adequate cooling mechanisms.


To Power On the Array

Before You Begin

The proper power-up sequence for a system connected to the Sun Storage J4500 array is to first power on the array, wait one minute, then power on the host server. This wait time allows all 48 array hard disk drives to power up to the point where the server can see them and helps reduce the number of start-up device link messages saved to the server's log file

To apply main power to the array, do the following:

  1. Connect two grounded AC power cords to the two AC power supply connectors at the back of the array enclosure.
  2. Then connect the other ends of the two AC power cords to grounded AC (110-220 VAC) power outlets.

    Connecting the AC power cords to the array automatically applies main power to the array. In main power mode, the array Power/OK LED next to the Power button lights and remains lit.


    Note - See the service label on the hard disk drive access cover for an explanation of the LEDs on the hard disk drives, fans, power supply, and system controller. Or, refer to Chapter 4, Troubleshooting.


To Place the Array Into Standby Power Mode

The front panel power button is used to switch the array from main power to standby power (or from standby power back to main power). Standby power mode leaves the power supplies partially on, but powers down the enclosure hard disks, SAS expanders and SAS links.

  1. To switch the array enclosure from main power mode to standby mode, use a stylus to press and hold in the power button on the front panel (see Front Panel Controls and Indicators) for 5 or more seconds (during which the locate LED will flash).

    As the enclosure enters standby power mode, the Power/OK LED on the front and back panel blinks, indicating that standby power mode is working.

  2. Release the power button on the front panel.

    With AC power connected, the array takes about 10 seconds to go fully into standby power mode.


    Electrical

    Caution - To power off the array completely, you must disconnect the AC power cords from the back panel of the array enclosure. It takes a full 20 seconds with the AC power cords unplugged for internal power to be completely drained from the enclosure.


  3. To reapply main power to the array from standby power mode, use a stylus to press and release the recessed Power button on the array front panel. See Front Panel Controls and Indicators.

    When main power is applied to the array, the Power/OK LED next to the Power button lights and remains lit.

To Power Off the Array

To power off the array completely, you must disconnect the AC power cords from the power supplies at the back of the array enclosure. The power switch is only used for putting the array into standby power mode, or applying main power from standby power mode. Do the following to power off the array:

2.2.1 AC Power Failure Auto-Recovery

If AC power is temporarily lost to the array, for example if the municipal power grid experiences an outage, the array automatically restarts to main power mode when power is restored. No user intervention is required.

The same behavior occurs if you disconnect the AC power cords from the back of a powered-on array and then reconnect them.