ATG Service 2007.3 includes five offer management panels. There are two offer management panels intended for immediate use, as well as three additional “generic” panels that you can use as starting points to provide additional content.
The five panels are:
Resources and Training: use to provide agent-specific information
Customer Promotions: use to provide customer promotions or customer-specific information
Additional Panel 1: generic panel
Additional Panel 2: generic panel
Additional Panel 3: generic panel
Each of these panels has a default display name that shows up in the panel header. You can change that display name by editing the ResourceKey property for each panel in the classes/atg/svc/common-ui/Web/AppResources.properties file. (It is up to you to determine the most appropriate names for these panels based on the content you wish you to display.)
Each panel has a LogicalID property that is used for licensing and configuring access rights. Each panel has an access right associated with it that determines who has the ability to view the panel.
By default, all five panels are disabled. They are configured to display in the Service Center UI as soon as you add a slot to them in Service Administration. This prevents the empty panels from being displayed if no content has been allocated to them. You can enable the display of the panels manually using the ACC.
Panel | Default Display Name | ResourceKey | LogicalID | Access Right |
Resources and Training | Resources and Training | Panel.agentSlotsPanel. | agentSlotsPanel | ResourcesandTraining |
Customer Promotions | Customer Info and Promotions | Panel.customerSlots | customerSlotsPanel | CustomerInfoandPromotions |
Additional Panel 1 | Additional Panel 1 | Panel.additonalPanel1. | additionalPanel1 | AdditionalPanel1 |
Additional Panel 2 | Additional Panel 2 | Panel.additonalPanel2. | additionalPanel2 | AdditionalPanel2 |
Additional Panel 3 | Additional Panel 3 | Panel.additonalPanel3. | additonalPanel3 | AdditionalPanel3 |
