A number of scenario events have been created for use in the ATG Service applications (listed below). These events allow you to base content delivery on events that occur in the Service Center, such as linking a solution to a ticket, searching for a particular term, creating a new solution, or closing a ticket.
Links Content
Unlinks Content
Views Content
Searches Content
Browses Topic
Slot Items Filled
Task Outcome in a Workflow
Task Reassigned to a User
Task Open to All
Solution Checked In
Create, Reassign, Release, Reopen, Suspend, Unsuspend, Escalate, or Close Ticket
[Ticket] Status Change
Refer to the ATG Knowledge Configuration Guide for more detail about these events.
