Slot: Event Generation

Never (passive)

Slot: Scope

Per-Request

Slot: Item Retrieval

Static

Slot: Persistent

Yes

Basic Scenario Example

Triggering event (agent search for “high mileage”) Check Condition (customer is VIP member) Perform Action (add promotion to customer’s profile) Add Item to Slot for Customer (fill customer slot with image for 25% discount promotion)

Scenario Manager

InternalScenarioManager

Profile Selection in Service Admin

Pick External Profile

 
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