Clothing retailer: Agent is helping a customer who is a VIP member. Agent searches for and selects customer. Agent then searches knowledgebase for the string “proper shoe fit for high mileage runners.” The term “high mileage” combined with the customer’s VIP status, prompts the slot to display a special promotion in ATG Service Center for an extra 25% discount on the new Turbo XZR running shoes built for high-mileage runners.
Note: this use case is only valid when using ATG Commerce.
