ATG Service Offer Management Guide
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Introduction: What is Offer Management?
Target Audience
Offer Management Elements
Basic Definitions
High-level Diagram
Related Documentation
Offer Management Panels
Creating Content
Understanding Internal and External Profiles
Understanding the Subject of a Scenario
Defining the Delivery and Presentation of Content
Creating Renderers
What is a JSP Renderer?
Authoring Renderers
Uploading Renderers
Defining Slots
What are Slots?
Recommended Slot Configurations
Guidelines for choosing Slot Properties
Defining Scenarios
What are Scenarios?
ATG Service Scenario Events
ATG Service Scenario Actions
Configuring the Add Item to Slot action
Understanding Internal and External Scenario Managers
ScenarioManager and InternalScenarioManager
Scenario Managers in a Development Environment
Scenario Managers in a Production Environment
Updating Scenarios Across Clusters
Configuring the ACC to Point to the InternalScenarioManager
Configuring Panel Refreshing
Using Service Administration
Manage Slots page
Offer Management Settings page
Updating Content
Updating Repository Items
Updating Content Retrieved by Targeters
Out of the Box Samples
Slots
Product Slot
Solution Slot
Media – internal text Slot
Media – image Slot
Media – external URL Slot
Renderers
Scenario
Common Use Cases
Use Case 1: Agent Interaction and Customer Profile Trigger Scenario
Use Case Example:
Slot and Scenario Settings:
Explanation:
Use Case 2: Customer Profile Alone Triggers Scenario
Use Case Example:
Slot and Scenario Settings:
Explanation:
Use Case 3: Agent Profile Alone Triggers Scenario
Use Case Example:
Slot and Scenario Settings:
Explanation:
Use Case 4: Customer receives same promotion on External Website as Agent sees in Service Center
Use Case Example:
Slot and Scenario Settings:
Explanation:
Use Case 5: Customer profile triggers scenario on external Website
Use Case Example:
Slot and Scenario Settings:
Explanation:
