No new promotions will be applied to an exchange order. New promotions include all promotions available to the shopper for their next new order checkout. Promotions that were applied to the original purchase can still be applied to the exchange order. For example, a promotion that is “buy X and get Y free” will still be applied if Y is exchanged for another Y.

However, once a promotion no longer applies to the order it cannot be applied on subsequent exchanges. For example, a promotion that is “buy X and get Y free” will not be applied if Y is exchanged for Z, and then Z is exchanged for Y. The system calculates and saves the changes in the promotion value within the ReturnRequest. This value is also saved in the repository with the return request item.