To use Click-to-Call, you must have an active Click-to-Call account that includes access to the Webcare Engagement Engine Editor and the Live Help On Demand Agent Console. Contact your Oracle Support representative for further information.

The following modules are required to run Click-to-Call and should be installed on the agent-facing server:

DCS-CSR.ClickToConnect
Service.ClickToConnect

The following modules should be installed on the customer-facing server:

DCS.ClickToConnect

Refer to the Oracle Live Help On Demand documentation for information on Oracle Live Help On Demand Webcare and Oracle Live Help On Demand Agent Console requirements.