Using client-side integration, a browser window that points to a Commerce Service Center URL is displayed within the Agent Console. Integration between the Agent Console and Commerce Service Center is regulated using a hash key.

To create the browser window that links your Live Help On Demand system to both the Commerce Service Center and Click-to-Call systems, you must define a call integration panel in the Agent Console. Refer to the Live Help On Demand documentation for creating an integration panel.

To point the integration panel to Commerce Service Center, enter the URL of the Commerce Service Center server in the following format:

http://CSC_Server_Name:CSC_Server_Port/agent/main.jsp?
clickToCallInit=true&UserTelephoneNumber=[%CALLERNUMBER%]&username=
  [%CSRUSERNAME%]
&estara_fsguid=[%ESTARAFSGUID%]&callid=[%CALLERID%]&hash=[%CSCAUTHTOKEN%]
&token=[%VARIABLEFIELD1%]&referrer=[%ORIGINURL%]

Refer to the Oracle Live Help On Demand Agent Console User Guide for detailed information on configuring Commerce Service Center integration with authentication and hash functions.