A Click-to-Call integration with Commerce Service Center enables customers to initiate phone calls with agents. Once configured, Click-to-Call uses a page instrumentation engine to add JavaScript into your customer-facing Web pages. The JavaScript presents an icon and/or link to the customer who uses this link to enter a phone number that the Live Help On Demand Webcare system or an optional telephony (CTI) system uses to return their call. Commerce Service Center presents the agent with the customer’s order information and profile, allowing the agent to assist the customer with their order.

Detailed information regarding the configuration and set up of Live Help On Demand features discussed in this section can be found in the Live Help On Demand documentation.