Part of the process of receiving a call in Commerce Service Center is to initialize the agent’s working environment with the correct set of objects.
By default, the following values are saved when a call is initiated on the storefront and then used to pre-populate the agent’s working environment with the correct set of the objects:
Profile ID – Used to load the active customer
Order ID – Used to load the active order
List Pricelist ID – Used to load the active list price list
Sale Pricelist ID – Used to load the active sale price list
Catalog ID – Used to load the active catalog
Site ID – Used to load the active site if using multisite
