The agent-facing server is aware of scenarios for both internal users and external users. You must configure the agent-facing server as follows:
internalScenarioManager.xml– include the Service Center server as a Process Editor Server, so that you can create and edit scenarios for internal users:<?xml version="1.0" encoding="ISO-8859-1" ?>
<process-manager-configuration>
<process-editor-server>
<server-name>ATG CSC_Host:8851</server-name>
</process-editor-server>
</process-manager-configuration>scenarioManager.xml– include a management server as a Process Editor Server, so that you can create and edit scenarios for external users:<?xml version="1.0" encoding="ISO-8859-1" ?>
<process-manager-configuration>
<process-editor-server>
<server-name>ATG Customer-facing_Host:8851</server-name>
</process-editor-server>
</process-manager-configuration>
