Feature Summary

Impact to Existing Processes Definitions

• Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module	Feature	Delivered Enabled	Impact to Existing Processes	Action to Enable
Administration	Automated Campaign creation in Responsys	Yes	Small scale	None
Administration	Deferred report statistics in BUI Report Management	Yes	Small scale	None
Administration	Element Manager: Configuration Management of Customizable Menus	Yes	Small scale	None
Administration	Enhanced Business Rule: Support for decimal data type	Yes	Small scale	None
Administration	Enhanced Business Rules: Rule display improvements (view)	Yes	Small scale	None
Administration	External Objects & Integrations: Send client authentication in body for OAuth2 flow	Yes	Small scale	None
Administration	Job Scheduler: Job Execution Log	Yes	Small scale	None
Administration	Job Scheduler: Last Day of the Month scheduling	Yes	Small scale	None
Administration	Job Scheduler: Pass PHP parameters to Scripts	Yes	Small scale	None
Administration	Managed API: ROQL Blacklist enhancements	Yes	Small scale	None
B2C Service Center	Managed API: Invoking reports on Rule Run Time Log table via CREST API	Yes	Small scale	None
Channels	Chat in Browser UI: Agent Suggestions powered by Third-Party Services	No	None	Setup Required
Channels	Chat in Browser UI: Agents can Select the Language for Translation	No	None	Setup Required
Channels	Chat in Browser UI: Toast & Desktop Notifications are Configurable	No	None	Setup Required
Channels	Chat in Browser UI: Engagement Panel version update	Yes	Small scale	None
Digital Customer Service	Customer Portal: Session Authentication for Customer Portal (WebDav) API	Yes	Small scale	None
Integration	Unity Integration: Unity Insights in Service Cloud	Yes	Small scale	None
Knowledge Advanced	Author Note on Article Unpublish	Yes	Small scale	None
Knowledge Advanced	Content view event with search highlighting	Yes	Small scale	None
Knowledge Advanced	Custom Tags in the new rich text editor	Yes	Small scale	None
Knowledge Advanced	Knowledge Overview Dashboard for Knowledge Advanced	Yes	Small scale	None
Knowledge Advanced	New Rich Text Editor for Authoring UI	Yes	Small scale	None
Knowledge Advanced	Published/Unpublished articles report	Yes	Small scale	None
Knowledge Advanced	Replacement Token based List of Articles	Yes	Small scale	None
Knowledge Advanced	Source Syntax Highlighting Support	Yes	Small scale	None
Knowledge Advanced	Usergroup and View filters on recommendation find page	Yes	Small scale	None
Platform	Service Health Metrics: Error Metrics & URL Data	No	None	Setup Required
Platform	Event Delivery Service: Error log for Events	Yes	Small scale	None
Reporting	BUI Report Management in Navigation Set	Yes	Small scale	None
Reporting	Chat Infolet Dashboard for Agents	Yes	Small scale	None
Service Center	Agent Browser UI: Response Options for Send on Save	No	None	Setup Required
Service Center	Agent Browser UI: Oracle Rich Text Editor in Incident Threads	Yes	Small scale	None
Service Center	Agent Browser UI: Standard Text Editor	Yes	Larger scale	None
Service Center	Audit Log on Proposed Answer	Yes	Small scale	None
Service Center	Knowledge Overview Dashboard	Yes	Small scale	None