Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 23 JUL 2025 | Knoweldge Advanced | Open Articles from Knowledge Search in new tabs | Revised feature description. |
| 23 JUL 2025 | Digital Customer Service | Grid View for Top Answers Widget on CP page | This feature was moved from the Knowledge Advanced module. |
| 06 JUN 2025 | Digital Customer Service | Customer Portal: OpenSearch Widgets | This feature requires an upgrade to 25B and CP 3.11 |
| 06 JUN 2025 | Administration | External Objects & Integrations: Custom Parameters for Authentication | This feature does NOT require a CX upgrade to 25B. |
| 27 MAY 2025 | Reporting | Analytics: Asynchronous execution of Large Reports in BUI |
This feature requires an upgrade to 25B. |
| 27 MAY 2025 | Digital Customer Service | Customer Portal: Stage & Promote APIs | This feature requires an upgrade to 25B and CP 3.11. |
| 19 MAY 2025 | Integration | Unity Integration: Choose Intelligent Attributes of Unity to display in Service Cloud | This feature does NOT require a CX upgrade to 25B. It is available in the BUI May II release, available on non-production sites on May 1, 2025 and on production sites on May 15, 2025. |
| 19 MAY 2025 | Administration | SMS Usage Statistics in Service Cloud | This feature does NOT require a CX upgrade to 25B. It is available in the BUI May II Release, available on non-production sites on May 1, 2025 and on production sites on May 15, 2025. |
| 19 MAY 2025 | Platform | Service Health Metrics: Dashboard in Browser UI | This feature does NOT require a CX upgrade to 25B. This enhancement is available in the BUI MAY III release, available on non-production sites on May 15, 2025 and on production sites on May 29, 2025. |
| 19 MAY 2025 | Channels | Chat in Browser UI: Language Translation Feedback for Chat Agents | This feature does NOT require a CX upgrade to 25B. This enhancement is available in the BUI MAY III release, available on non-production sites on May 15, 2025 and on production sites on May 29, 2025. |
| 19 MAY 2025 | Channels | Chat in Browser UI: Chat Header Includes the Queue Label & Automatic Color Coding | This feature does NOT require a CX upgrade to 25B. This enhancement is available in the BUI MAY III release, available on non-production sites on May 15, 2025 and on production sites on May 29, 2025. |
| 19 MAY 2025 | Administration | Service Usage Metrics: Hourly Drilldown and Granular Details for Sessions Reports | This feature does NOT require a CX upgrade to 25B. |
| 19 MAY 2025 | Reporting | Analytics: BUI Report UI Enhancements | The feature does NOT require a CX upgrade to 25B. |
| 19 MAY 2025 | Knowledge Advanced | Open Articles from Knowledge Search in new tabs | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Service Center | Grid View for Top Answers Widget on CP page | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Knowledge Advanced | Content type limitation removal | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Knowledge Advanced | Additional Reports on Knowledge Overview Dashboard | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Administration | Search Service: Open Search Configuration for Answers | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Administration | Element Manager: Configuration Management of Products, Categories, and Disposition | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Integration | Event Delivery Service: Custom Business Events | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Administration | Enhanced Business Rules: Trigger Custom Business Events | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Administration | Job Scheduler: Audit Log | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Administration | Data Lifecycle Policies: Purge policies for Orgs, and Answers Transactions | This feature requires a CX upgrade to 25B. |
| 19 MAY 2025 | Integration | Managed API: Enhance OAuth to support Microsoft Azure JWT | The feature requires a CX upgrade to 25B. |
| 22 APR 2025 | Digital Customer Service | Customer Portal: SSO Support for CP Admin login | This feature requires a CX upgrade to 25B. |
| 22 APR 2025 | Channels | Chat in Browser UI: Configure the Language Translation Confidence Score | This feature does not require a CX upgrade to 25B. This feature is available in the BUI MAY I release available on non-production sites on April 17 and on production sites on May 1. |
| 04 APR 2025 | Service Center | Agent Browser UI: Add Standard Text Editor to Navigation Set | This feature does not require a CX upgrade to 25B. This is included in the 3.25.03.28-b0001 - BUI Apr ii release which will be available on non-production sites on 4/3/2025 and available on development sites on 4/17/2025. |
| 26 MAR 2025 | Service Center | Agent Browser UI: Prepend Reference Number on the Forward Dialog | This feature does not require an upgrade to 25B. It is part of the APR I release and will be available on non-production sites on 3/20/25 and on production sites on 4/3/2025. |
| 26 MAR 2025 | Channels | Chat in Browser UI: Off the Record Data is Configurable for Language Translation | This feature does not require an upgrade to 25B and is available starting March 21 as a part of the Engagement Panel v17. |
| 18 MAR 2025 | Channels | Chat in Browser UI: Trigger Workspace Rules from Engagement Panel | This feature is available in non production sites after 3/6/2025 and will be available in production sites after 3/20/2025 |
| 26 FEB 2025 | Created initial document. |