Feature Summary

Impact to Existing Processes Definitions
  • Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
  • None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module Feature Delivered Enabled Impact to Existing Processes Action to Enable
Administration Search Service: Open Search Configuration for Answers No None Service Request Required
Administration Data Lifecycle Policies: Purge policies for Orgs, and Answers Transactions Yes Small scale None
Administration Element Manager: Configuration Management of Products, Categories, and Disposition Yes Small scale None
Administration Enhanced Business Rules: Trigger Custom Business Events Yes Small scale None
Administration External Objects & Integrations: Custom Parameters for Authentication Yes Small scale None
Administration Job Scheduler: Audit Log Yes Small scale None
Administration SMS Usage Statistics in Service Cloud Yes Small scale None
Administration Service Usage Metrics: Hourly Drilldown and Granular Details for Sessions Reports Yes Small scale None
Channels Chat in Browser UI: Chat Header Includes the Queue Label & Automatic Color Coding No None Setup Required
Channels Chat in Browser UI: Configure the Language Translation Confidence Score No None Setup Required
Channels Chat in Browser UI: Language Translation Feedback for Chat Agents No None Setup Required
Channels Chat in Browser UI: Off the Record Data is Configurable for Language Translation No None Setup Required
Channels Chat in Browser UI: Trigger Workspace Rules from Engagement Panel No None Setup Required
Digital Customer Service Customer Portal: OpenSearch Widgets No None Setup Required
Digital Customer Service Customer Portal: SSO Support for CP Admin login No None Setup Required
Digital Customer Service Customer Portal: Stage & Promote APIs No None REST APIs
Digital Customer Service One of your ideas has been delivered from your suggestion.Grid View for Top Answers Widget on CP page No None Setup Required
Digital Customer Service Web Chat for B2C Service Support for 25.04.0 (25B) Client No None Setup Required
Integration Event Delivery Service: Custom Business Events No None Service Request Required
Integration Managed API: Enhance OAuth to support Microsoft Azure JWT Yes Small scale None
Integration Unity Integration: Choose Intelligent Attributes of Unity to display in Service Cloud Yes Small scale None
Knowledge Advanced Open Articles from Knowledge Search in new tabs No None Setup Required
Knowledge Advanced One of your ideas has been delivered from your suggestion.Additional Reports on Knowledge Overview Dashboard Yes Small scale None
Knowledge Advanced Content type limitation removal Yes Small scale None
Platform Service Health Metrics: Dashboard in Browser UI Yes Small scale None
Reporting Analytics: Asynchronous execution of Large Reports in BUI No None Setup Required
Reporting Analytics: BUI Report UI Enhancements Yes Small scale None
Service Center Agent Browser UI: Add Standard Text Editor to Navigation Set Yes Small scale None
Service Center Agent Browser UI: Prepend Reference Number on the Forward Dialog Yes Small scale None