Feature Summary

Impact to Existing Processes Definitions

• Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module	Feature	Delivered Enabled	Impact to Existing Processes	Action to Enable
Administration	Search Service: Open Search Configuration for Answers	No	None	Service Request Required
Administration	Data Lifecycle Policies: Purge policies for Orgs, and Answers Transactions	Yes	Small scale	None
Administration	Element Manager: Configuration Management of Products, Categories, and Disposition	Yes	Small scale	None
Administration	Enhanced Business Rules: Trigger Custom Business Events	Yes	Small scale	None
Administration	External Objects & Integrations: Custom Parameters for Authentication	Yes	Small scale	None
Administration	Job Scheduler: Audit Log	Yes	Small scale	None
Administration	SMS Usage Statistics in Service Cloud	Yes	Small scale	None
Administration	Service Usage Metrics: Hourly Drilldown and Granular Details for Sessions Reports	Yes	Small scale	None
Channels	Chat in Browser UI: Chat Header Includes the Queue Label & Automatic Color Coding	No	None	Setup Required
Channels	Chat in Browser UI: Configure the Language Translation Confidence Score	No	None	Setup Required
Channels	Chat in Browser UI: Language Translation Feedback for Chat Agents	No	None	Setup Required
Channels	Chat in Browser UI: Off the Record Data is Configurable for Language Translation	No	None	Setup Required
Channels	Chat in Browser UI: Trigger Workspace Rules from Engagement Panel	No	None	Setup Required
Digital Customer Service	Customer Portal: OpenSearch Widgets	No	None	Setup Required
Digital Customer Service	Customer Portal: SSO Support for CP Admin login	No	None	Setup Required
Digital Customer Service	Customer Portal: Stage & Promote APIs	No	None	REST APIs
Digital Customer Service	Grid View for Top Answers Widget on CP page	No	None	Setup Required
Digital Customer Service	Web Chat for B2C Service Support for 25.04.0 (25B) Client	No	None	Setup Required
Integration	Event Delivery Service: Custom Business Events	No	None	Service Request Required
Integration	Managed API: Enhance OAuth to support Microsoft Azure JWT	Yes	Small scale	None
Integration	Unity Integration: Choose Intelligent Attributes of Unity to display in Service Cloud	Yes	Small scale	None
Knowledge Advanced	Open Articles from Knowledge Search in new tabs	No	None	Setup Required
Knowledge Advanced	Additional Reports on Knowledge Overview Dashboard	Yes	Small scale	None
Knowledge Advanced	Content type limitation removal	Yes	Small scale	None
Platform	Service Health Metrics: Dashboard in Browser UI	Yes	Small scale	None
Reporting	Analytics: Asynchronous execution of Large Reports in BUI	No	None	Setup Required
Reporting	Analytics: BUI Report UI Enhancements	Yes	Small scale	None
Service Center	Agent Browser UI: Add Standard Text Editor to Navigation Set	Yes	Small scale	None
Service Center	Agent Browser UI: Prepend Reference Number on the Forward Dialog	Yes	Small scale	None