Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 15 OCT 2025 | Administration | Administration: Global Audit Log | Upgrade to version 25C and wait for the OCT II BUI version, that will be auto-applied, to enable the Global Audit Log feature |
| 15 OCT 2025 | Reporting | Filter Area UI Enhancements of BUI Reports | This feature does require the site to be on 25B or later. This feature is a part of the 3.25.09.12-b0005 - BUI Oct i and will be pushed to the non-production site on 9/19/2025 and to production sites on 10/3/2025. |
| 15 OCT 2025 | Reporting | BUI Analytics: OpenSearch and Type Ahead support for Answer Search Report | This feature does require the site to be on 25B or later. This feature is a part of the 3.25.09.12-b0005 - BUI Oct i and will be pushed to the non-production site on 9/19/2025 and to production sites on 10/3/2025. |
| 15 OCT 2025 | Administration | Element Manager: Manage Custom Business Events as dependencies of Business Rule | This feature does not require a CX upgrade. This feature is a part of the 3.25.09.12-b0005 - BUI Oct i and will be pushed to the non-production site on 9/19/2025 and to production sites on 10/3/2025. |
| 22 SEP 2025 | Service Center | Agent Browser UI: Summarization for Incident Threads | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Service Center | Agent Browser UI: Filter Notes by Staff Account | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Service Center | Agent Browser UI: Select Text in an Incident Thread to Translate | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Channels | Chat in Browser UI: Chat Panel Viewing Options | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Channels | Chat in Browser UI: Summarization for Chat | This feature does not require a CX upgrade. This feature does not require a feature flag. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Channels | Chat in Browser UI: Default Setting & On-Demand Enablement for Chat Language Translation | This feature does not require a CX upgrade. This feature does not require a feature flag. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 16 SEP 2025 | Channels | Chat in Browser UI: Status Indicator for Language Translation | This feature does not require a CX upgrade. This feature does not require a feature flag. This feature is available in the BUI SEPT II reelase, available on non-production sites Sep 5th, 2025 and on production sites Sept 19th, 2025. |
| 16 SEP 2025 | Created initial document. |