Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 10 DEC 2025 | Reporting | BUI Analytics: OpenSearch and Type Ahead support for Answer Search Report | Ensure your environment is on 25B and agents are using BUI. Raise an SR to enable OpenSearch for your site if it isn’t already enabled |
| 10 DEC 2025 | Administration | Job Scheduler: Support for additional actions | The Oracle B2C Service Instance has to be upgraded to 25D version for file transfer and zipping to be available in Job Scheduler. |
| 10 DEC 2025 | Administration | Event Delivery Service: OAuth support for OIC | The feature is available on sites that are in the 25B and above version. The BUI changes are available in non production sites from Sep 5th, 2025 and in production site from Sep 19th, 2025. |
| 10 DEC 2025 | Administration | Job Scheduler: General Availability | The Oracle B2C Service Instance has to be upgraded to 25D version for Job Scheduler to be available without raising a Service Request. |
| 10 DEC 2025 | Administration | Data Lifecycle Policies: Purge policies for SLA | The Oracle B2C Service Instance has to be upgraded to 25D version to enable purge policies of SLA Instances. |
| 10 DEC 2025 | Administration | Event Delivery Service: UI Enhancements | The feature is available on sites that are in the 25B and above version. The BUI changes are available in non production sites from Oct 3rd, 2025 and in production site from Oct 17th, 2025. |
| 10 DEC 2025 | Service Center | Knowledge Foundation Side Panel Search UI Enhancements in BUI | This feature does not require an upgrade to 25D. It was pushed via a weekly BUI build and is available in both test and development sites. |
| 04 DEC 2025 | Service Center | Agent Browser UI: Hide the Attachment Icon in the Rich Text Editor Toolbar | This feature requires CX 25C. Available in BUI only for agents, delivered in the Sept II BUI version. |
| 15 OCT 2025 | Administration | Administration: Global Audit Log | Upgrade to version 25C and wait for the OCT II BUI version, that will be auto-applied, to enable the Global Audit Log feature |
| 15 OCT 2025 | Reporting | Filter Area UI Enhancements of BUI Reports | This feature does require the site to be on 25B or later. This feature is a part of the 3.25.09.12-b0005 - BUI Oct i and will be pushed to the non-production site on 9/19/2025 and to production sites on 10/3/2025. |
| 15 OCT 2025 | Reporting | BUI Analytics: OpenSearch and Type Ahead support for Answer Search Report | This feature does require the site to be on 25B or later. This feature is a part of the 3.25.09.12-b0005 - BUI Oct i and will be pushed to the non-production site on 9/19/2025 and to production sites on 10/3/2025. |
| 15 OCT 2025 | Administration | Element Manager: Manage Custom Business Events as dependencies of Business Rule | This feature does not require a CX upgrade. This feature is a part of the 3.25.09.12-b0005 - BUI Oct i and will be pushed to the non-production site on 9/19/2025 and to production sites on 10/3/2025. |
| 22 SEP 2025 | Service Center | Agent Browser UI: Summarization for Incident Threads | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Service Center | Agent Browser UI: Filter Notes by Staff Account | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Service Center | Agent Browser UI: Select Text in an Incident Thread to Translate | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Channels | Chat in Browser UI: Chat Panel Viewing Options | This feature does not require a CX upgrade. This feature does require a feature flag for customers on government pods. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Channels | Chat in Browser UI: Summarization for Chat | This feature does not require a CX upgrade. This feature does not require a feature flag. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 22 SEP 2025 | Channels | Chat in Browser UI: Default Setting & On-Demand Enablement for Chat Language Translation | This feature does not require a CX upgrade. This feature does not require a feature flag. This feature is available in the BUI OCT I release, available on non-production sites Sep 19th, 2025 and on production sites Oct 3rd, 2025. |
| 16 SEP 2025 | Channels | Chat in Browser UI: Status Indicator for Language Translation | This feature does not require a CX upgrade. This feature does not require a feature flag. This feature is available in the BUI SEPT II reelase, available on non-production sites Sep 5th, 2025 and on production sites Sept 19th, 2025. |
| 16 SEP 2025 | Created initial document. |