Feature Summary

Impact to Existing Processes Definitions

• Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
• Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
• Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
• None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module	Feature	Delivered Enabled	Impact to Existing Processes	Action to Enable
Administration	Administration: Global Audit Log	No	None	Setup Required
Administration	Element Manager: Manage Custom Business Events as dependencies of Business Rule	Yes	Small scale	None
B2C Service Center	Agent Browser UI: Summarization for Incident Threads	No	None	Setup Required
Channels	Chat in Browser UI: Chat Panel Viewing Options	No	None	Setup Required
Channels	Chat in Browser UI: Default Setting & On-Demand Enablement for Chat Language Translation	No	None	Setup Required
Channels	Chat in Browser UI: Status Indicator for Language Translation	No	None	Setup Required
Channels	Chat in Browser UI: Summarization for Chat	No	None	Setup Required
Reporting	BUI Analytics: OpenSearch and Type Ahead support for Answer Search Report	No	None	Service Request Required
Reporting	Filter Area UI Enhancements of BUI Reports	Yes	Small scale	None
Service Center	Agent Browser UI: Select Text in an Incident Thread to Translate	No	None	Setup Required
Service Center	Agent Browser UI: Filter Notes by Staff Account	Yes	Small scale	None