Feature Summary

Impact to Existing Processes Definitions
  • Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
  • None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.

Download feature summary table.

Module Feature Delivered Enabled Impact to Existing Processes Action to Enable
Administration Administration: Global Audit Log None Setup Required
Administration Data Lifecycle Policies: Purge policies for SLA None Setup Required
Administration Job Scheduler: General Availability None Setup Required
Administration Job Scheduler: Support for additional actions None Setup Required
Administration Element Manager: Manage Custom Business Events as dependencies of Business Rule Small scale None
Administration Event Delivery Service: OAuth support for OIC Small scale None
Administration Event Delivery Service: UI Enhancements Small scale None
B2C Service Center Agent Browser UI: Hide the Attachment Icon in the Rich Text Editor Toolbar None Setup Required
B2C Service Center Agent Browser UI: Summarization for Incident Threads None Setup Required
Channels Chat in Browser UI: Chat Panel Viewing Options None Setup Required
Channels Chat in Browser UI: Default Setting & On-Demand Enablement for Chat Language Translation None Setup Required
Channels Chat in Browser UI: Status Indicator for Language Translation None Setup Required
Channels Chat in Browser UI: Summarization for Chat None Setup Required
Reporting BUI Analytics: OpenSearch and Type Ahead support for Answer Search Report None Service Request Required
Reporting Filter Area UI Enhancements of BUI Reports Small scale None
Service Center Agent Browser UI: Select Text in an Incident Thread to Translate None Setup Required
Service Center Agent Browser UI: Filter Notes by Staff Account Small scale None
Service Center Knowledge Foundation Side Panel Search UI Enhancements in BUI Small scale None