Table of Contents Table of Contents Title and Copyright Information Preface Audience Help Documentation Accessibility Diversity and Inclusion Related Resources Conventions Comments and Suggestions 1 Introduction 2 Getting Started 3 Case Priority 3.1 Add Case Priority 3.2 Edit Case Priority 3.3 Delete Case Priority 4 Configure Case System Parameters 5 Audit History 6 Queue Management 6.1 Viewing the Queue Management Page 6.2 Creating Queue 6.3 Editing an Existing Queue 6.4 Deleting a Queue 6.5 Assigning User Groups to Queues 7 Case Assignment Rules 7.1 Viewing the Case Assignment Rules Page 7.2 Adding a New Queue 7.3 Adding from an Existing Queue 7.4 Editing an Existing Queue 7.5 Deleting Queue Mapping 8 Exporting and Importing Objects 8.1 Exporting Objects 8.2 Importing Objects