Defining a Characteristic for a Hold Request Type

Prerequisites

To define a characteristic for a hold request type, you should have:

  • Characteristic types defined in the application (where the characteristic entity is set to Hold Request Type)

Procedure

To define a characteristic for a hold request type:

  1. Ensure that the Characteristics section is expanded when you are defining, editing, or copying a hold request type.

    The Characteristics section contains the following fields:

    Field Name Field Description Mandatory (Yes or No)
    Characteristic Type Used to indicate the characteristic type.
    Note: The list includes only those characteristic types where the characteristic entity is set to Hold Request Type.
    		 Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the hold request type.
    Characteristic Value Used to specify the value for the characteristic type.
    Note: On specifying the value for a predefined characteristic type, the description of the characteristic value appears corresponding to the Characteristic Value field.
    		 Yes (Conditional)
    Note: This field is required when you are defining a characteristic for the hold request type.
  2. Enter the required details.
    Note: If you select a predefined characteristic type, the Search (The Search Icon) icon appears corresponding to the Characteristic Value field. On clicking the Search icon, you can search for a predefined characteristic value.
  3. If you want to define more than one characteristic for the hold request type, click the Add (The Add Icon) icon and then repeat step 2.
    Note: However, if you want to remove a characteristic from the hold request type, click the Delete (The Delete Icon) icon corresponding to the characteristic.

Related Topics

For more information on... See...
How to define a hold request type Defining a Hold Request Type
How to edit a hold request type Editing a Hold Request Type
How to copy a hold request type Copying a Hold Request Type