Several work tabs appear underneath the ATG Service Center header and the global context area.
ATG Knowledge can include the following tabs, depending on your access rights:
Tab | Description |
|---|---|
Customer | Use the Customers tab to work with customer profiles. A customer profile is a summary of a customer’s login and address information. It also includes information about activity that occurred with the customer in the form of ticket history. |
Task | The Tasks tab contains a list of the tasks that have been assigned to you. Use the task tab to work on your tickets. |
Contribute | The Contribute tab is where you create and edit solutions. |
Tickets | The Ticketing task area provides you with the ability to track customer and agent activities. Most of the tasks initiated in this area launch the Ticketing UI, which provides tools for viewing, editing, and managing tickets. The Ticketing UI is described in the ATG Ticketing Guide for Business Users. |
Respond | The Respond tab allows you to communicate with others. |
Research | The Research tab allows you to search for and browse documents. |
