Use the Research tab to find content to help your customers. You can look for content by browsing, or by searching, which includes advanced options.
The Research tab displays one of the following content panes, depending on context:
The Find Answers pane lets you search, browse, and view results. It contains the Search/Browse panel, where you look for content to help your customer, and the Results panel, where the results are displayed in a list.
The View Document pane displays a read-only version of a solution in the Solution Document panels, plus a list of active tasks, linked tickets, and solution history, all in separate panels.
