ATG Knowledge reports fall into three general categories:
Dashboard reports – include quickly accessible versions of the Agent Activity by Group and Use Count Breakdown reports (see below).
Solution reports – include information on how solutions are being viewed by your customer service agents and customers. Includes the Use Count, Use Count Breakdown, Solution Totals, and Solution Activity reports.
User reports – include information on what activities your customer service agents are performing, including SLA. Includes the Session Activity Trends - Peak Concurrency, Agent Activity by Group, and Agent Activity Summary reports.
