By default, when you click the Tasks tab, the Solution Queue displays the list of tasks sorted by task creation date, in ascending order (the oldest task at the top of the list). To sort the list in ascending order by any of the Solution Queue columns, click the column heading. To sort in descending order, click the heading again. The ATG Service Center saves the sort settings and sorts the list the same way the next time you navigate to the Tasks tab. Columns you can sort include ID, Status, Group, Assigned User, and Date.
You can also filter the list to display only solution working revisions that meet criteria that you select. To filter the list, select filter options from the filter drop-down lists, and then click the Filter button. The Solutions Queue is updated to reflect filter selections.
Tip: In addition to selecting an option from the Filter drop-down lists, you can use the autocomplete feature to let the ATG Service Center suggest options. Type the first few letters of the option. As you type, the Service Center displays a list of suggestions that match what you’ve typed so far. Click the suggestion you want to select.
You can filter the Solutions Queue by:
Group: Filters the Solution Queue by Owning Group.
Note: If your role/permissions do not allow you to filter by Group, you won’t see the Group control in the Solution Queue panel.
View: Filters the Solution Queue by assigned task owner
Selecting All displays all tasks.
Selecting My Tasks displays only those tasks that are owned by the current user. These tasks include solutions currently being worked on as well as solutions that have been assigned or claimed from the Group task list.
Selecting Unassigned Tasks displays only those tasks that are not currently assigned to the current user or to another owner.
Status: Filters the Solution Queue by status. For more information about solution statuses, see About Workflows and Solution Status in ATG Knowledge Configuration Guide.
