Some solution classes include fields called Transaction Snippets. A transaction snippet is a dynamic piece of content that you can insert into the solution. One example is a form to change the user’s password. When you are adding or editing a transaction snippet field, the following transaction snippet icons appear above the field:
Open Personalization
Delete
Insert Transaction Snippet
Select the Insert Transaction Snippet icon and a list of available transaction snippets is displayed from which you can select.
Select a transaction snippet and click the OK button.
You can then use the Open Personalization icon to determine which Self Service user segments will be able to view the transaction snippet.