You can search specifically for solutions of the same solution class that may be duplicates of the solution you are authoring. This search returns results by looking for weighted statements that match the content of your solution. When searching for duplicate solutions, Knowledge compares the statements in the solution that you’re authoring against statements of solutions that exist in the knowledge base. Knowledge looks for statements from the same field. For example, symptoms listed in the symptom field are compared only against the symptom field of other solutions. Your administrator identifies the weight of Duplicate Solution searches. For information on defining Duplicate Solution weight, refer to the ATG Knowledge Configuration Guide.
Duplicate solutions are found using a structured query. For additional information on structured query searches, refer to the ATG Search Query Reference Guide.
