ATG Commerce Service Center Installation and Configuration
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ATG Commerce Service Center Configuration
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Introduction
Audience
Documentation Conventions
Related Documents
Before You Begin
Browser and Environment Requirements
Installation of ATG Commerce Service Center
Prerequisites for ATG Commerce Service Center
ATG Commerce Service Center Architecture
ATG Customer Facing Server Configuration
Agent Facing Server Configuration
ATG Commerce Service Center Configuration
Required Databases and Users
Installing ATG Commerce Service Center
Setting Up ATG Commerce Service Center
Configuring ATG Commerce Service Center with ATG Commerce
Installing the Production Schema
Installing the Agent Schema
Configuring the JTDataSource Files
Importing Data
Configuring Repositories
Configuring IDGenerator
Configuring Lock Management
ServerLockManager on the Customer Facing Server
ClientLockManagers on the Agent Facing Server
Installing the Pioneer Demo
Configuring and Loading the Services Database
Creating a pioneer.xml File with Solid
Creating the Database Schema
Creating FakeXAdatasource Files for the Service Schema
Importing Data
Modifying JTDataSource Files
Creating the Big EAR File
Adjusting the JBoss Heap Size
Starting the Server
Accessing ATG Commerce Service Center
Configuring ATG Commerce Service Center
Configuring Returnable Order States
Setting Up Return Reason Codes
Configuring Return Reason Codes
Setting Up Returned Item Dispositions
Creating Returned Item Dispositions
Using Scenarios
Configuring Scenario Events
Setting Up Access Control
Default Access Control Configuration
Access Rights
Global Roles
Creating New Roles
Creating Agent Profiles
Customizing ATG Commerce Service Center
Configuring the Basics
Configuring E-Mail
Configuring E-mail Notifications
New Password Configuration
Configuring Order Confirmation E-Mails
Configuring E-Mail Templates
Modifying Submitted Orders
Cloning Pipelines
Cloning Core Classes
Extending Core Commerce Objects for Cloning
Handling and Fulfillment
Ticket Disposition
Configuring Audit Logging
Configuring Catalog and Price Lists
Using the Current Catalog
Using the Current Price List
Quick Access Catalogs and Price Lists
Defining the Default Custom Catalog
Defining the Default Price List
Setting the Pricing Locale
Enabling Custom Catalogs
Extending ATG Commerce Service Center
CSRShippingGroupFormHandler
CSRPaymentGroupFormHandler
Environment Monitoring
Current Ticket Disposition
Environment Monitoring Components and Classes
ATG Commerce Service Center Specific Environment Management
Modifying Keyboard Shortcuts
Defining Global Keyboard Shortcuts
Configuring Pages With Nucleus Components
Customization Options
Simple Customization
Targeting Customization
Creating a ProductSkuRenderer
Customization Information
Adding a New Tab in ATG Service Center
Adding a Custom Panel in ATG Service Center
Customer Management Panel Configuration
ATG Commerce Service Center Database Tables
ATG Commerce Service Center Core Tables
ATG Commerce Service Center Logging Tables
ATG Commerce Service Center Ticketing Tables
Index