ATG Commerce Service Center comes preconfigured with four global roles for controlling the access rights granted to CSR agents: csrTicketing, csrOrders, csrProfiles, and csrManager. When you create an agent’s profile in the Internal User Profile Repository, you assign the agent a role that corresponds to the tasks the agent is authorized to perform. For example, a typical agent may be able to create and modify orders, but only a manager can override prices and issue credits.
The Commerce Service Center roles use template roles to simplify their configuration. The csrOrders and csrProfiles roles have the csrTicketing role as a template role, so they include all of the ticketing access rights in addition to the rights unique to each role. The csrManager role has csrOrders and csrProfiles as template roles (and csrTicketing).
The following table lists the preconfigured Commerce Service Center roles, and the access rights they include:
Role | Access Rights |
|---|---|
| Includes the access rights necessary to use the Ticketing UI including:
|
| Includes the access rights needed to create and modify orders:
In addition, this role includes |
| Includes the access rights needed to create and modify customer profiles:
In addition, this role includes |
| Includes
|
