Customer Management Panel Configuration

You can customize the Customer Management Panel to display panels based upon your requirements by adding or removing JSP files that display or manage customer specific data. Because the configuration is based on components, you can perform module-specific customizations. The Commerce Service Center module (DSC-CSR) extends the Customer Management Panel with commerce-specific sections, such as Credit Cards, Credits and Promotions.

To modify the Customer Management Panel, modify the /atg/svc/agent/customer/
CustomerPanelConfig.properties to identify the panels to display as well as the context where the panel is displayed. The following example creates the Profile, Notes and Addresses panels:

$class=atg.svc.agent.customer.CustomerPanelConfig
subSections=
  /panels/customer/profile.jsp,
  /panels/customer/notes.jsp,
  /panels/customer/addresses.jsp

contextRoots=
  /agent,
  /agent,
  /agent

To create a custom panel:

The following instructions provide steps for adding a custom panel in ATG Service Center. This example assumes that there is a separate installed web module called extensions:

  1. Create resource strings in an available resource bundle for panel title before starting server

  2. Create JSP content file called panelContent.jsp in /extensions/
    renderer     or another accessible location

  3. Create a project in BCC

  4. Open Service Repository in ACC

  5. Open PanelDefinition with panelId=additionalPanel1

  6. Change contentUrl to /renderer/panelContent.jsp (no context path)

  7. Change titleKey to available resource string, like panel.test.label (from above)

  8. Set enabled flag to true

  9. WARNING: for licensing purposes, the panelId cannot be changed to anything other than additionalPanel1 (also additionalPanel2 or additionalPanel3), but the string in the titleKey can be anything.

Follow these additional steps only to add the panel in a panel stack other than the side panels:

  1. Open the PanelStackDefinition item for panel stack in which you would like to place the custom panel, e.g. searchPanels

  2. Add additionalPanel1 to desired sequence in searchPanels panel stack via the panelIds property

  3. Open helpfulPanels (side) panel stack

  4. Remove additionalPanel1 from helpfulPanels panel stack via the panelIds property

Save and commit the changes:

  1. Save in ACC

  2. Check in project

 
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