When an agent processes the receipt of a returned item, the agent assigns an action that should occur with the return. For example, an item might be returned directly to the available stock, or sent for refurbishment. The ATG Control Center identifies these actions as returned item dispositions.
When processing the receipt of a returned item, the agent selects a returned item disposition from a list that can be customized. The disposition selected by the agent is stored with the record of the returned item in the system.
Return item dispositions are configured by adding a returnItemDisposition item to the /atg/commerce/custsvc/CSRRepository.
For example, the following code adds a return item disposition of “Return To Stock”:
<add-item item-descriptor="returnItemDisposition" repository="/atg/commerce/custsvc/CsrRepository"> <set-property name="description" value="Return To Stock"/> <set-property name="updateInventory" value="true"/> </add-item>
You can also log and analyze the returned item disposition data that is captured by the system.
