The /atg/svc/agent/ui/formhandlers/EndCallActor contains the endCall actor-chain, which is used to end a call in Commerce Service Center:
Parameter | Description |
|---|---|
| Determines if ticket disposition warnings will be generated for changes. |
| Determines if ticket disposition prompts will be generated for changes. |
| Provides the ticket disposition option to use. |
| The reason code for the ticket. |
| Creates a note stored in the ticket. |
| Makes the note available for public viewing. |
End Call Example
This example confirms the ticket disposition settings when ending a call.
curl -L -v -b agent_cookies.txt -H "Content-Type: application/json" -d "{
"doWarnings":true, "doTicketDispositionPrompt":true, "dispositionOption":
\"save\" }" "http://localhost:8280/rest/model/atg/svc/agent/ui/
formhandlers/EndCallActor/endCall"The server response confirmation warning may be similar to the following:
{
"isDiscardable": true,
"allWarnings": ["The current working order has items in it and has not been
saved. If you continue, the order will be lost."],
"activeTicketDisposition": true
}This example shows how changes are made in the ticket disposition settings when ending a call.
curl -L -v -b agent_cookies.txt -H "Content-Type: application/json" -d "{
"doWarnings":false, "doTicketDispositionPrompt":false, "ticketNote":\"Junk mail\",
"reasonCode":\"spam\", "dispositionOption":\"close\" }"
"http://localhost:8280/rest/model/atg/svc/agent/ui/formhandlers/EndCallActor/
endCall"
