Configuring Administrative Notifications

NetSuite uses administrative notifications, displayed when you log in, to provide you with important information about changes to your account such as infrastructure maintenance, service upgrades, or any potentially high impacting change that may affect your business.

It is important to configure the appropriate recipients to receive these notifications so that you can plan appropriately for these maintenance events. Some examples include:

NetSuite Administrators and IT personnel who should be aware of changes to the service.
Accounting or Billing department heads who need to see billing or renewal notices.
Legal department heads may need to see legal notifications.
Operations decision makers may need to see scheduled maintenance notifications that may affect access to your account.

You can configure administrative notification recipients by going to Setup > Company > Company Management > Administrative Notifications to add the users you want to receive the notifications, and to view information about when and by whom notifications have been confirmed.

Note:

This page is only available to users with the Setup Company permission.

By default, all administrative notifications are presented to all account administrators, and each administrator must acknowledge the notification to access the NetSuite account.

You can define configuration settings separately for each of the notification types listed below to make sure all notifications are going to the most appropriate recipients:

Administrative Notifications: Announce upcoming changes to feature availability in your account.
Billing and Renewal Notices: Alert you to payment requirements when you purchase new features and notify you when it is time to renew your contract with NetSuite.
Legal Notifications: Notify you of changes that require administrator acceptance, such as a modification to the Terms of Service (TOS).
Scheduled Maintenance: Provide the date and time when scheduled maintenance tasks may affect access to your account.
Service Release Notifications: Occur prior to the release of a new version of NetSuite. These notifications provide information about access to the Release Preview account, and the time-frame when your account will be upgraded.

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