Configuring Administrative Notifications

NetSuite uses administrative notifications, displayed when you log in, to give you important information about changes to your account, like infrastructure maintenance, service upgrades, or any major changes that could affect your business.

It's important to specify the appropriate recipients for these notifications so you can plan for maintenance events. Some examples include:

NetSuite Administrators and IT personnel should be aware of changes to the service.
Accounting or Billing department heads need to see billing or renewal notices.
Legal department heads need to see legal notifications.
Operations decision makers need to see scheduled maintenance notifications that may affect access to your account.

You can set up administrative notification recipients at Setup > Company > Company Management > Administrative Notifications. Add users you want to receive the notifications and see who confirmed them and when.

Note:

This page is only available to users with the Setup Company permission.

By default, all administrative notifications are presented to every user with the Administrator role, and each user must acknowledge the notification to access the NetSuite account.

You can define configuration settings for each of the following notification types to make sure they're going to the right recipients:

Administrative Notifications: Announce upcoming changes to feature availability in your account.
Billing and Renewal Notices: Alert you to payment requirements when you purchase new features and notify you when it's time to renew your contract with Oracle.
Legal Notifications: Notify you of changes that require administrator acceptance, such as a modification to the Terms of Service (TOS).
Scheduled Maintenance: Provide the date and time when scheduled maintenance tasks may affect access to your account.
Service Release Notifications: Announce the upcoming release of a new version of NetSuite. These notifications provide information about access to the Release Preview account, and when your account will be upgraded.

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