Using Telephony Integration

NetSuite provides two options for integrating NetSuite with a telephone system. Each requires different technology for implementation:

To integrate your NetSuite account with either TAPI or CTI technology, users with the Administrator role must first enable the Telephony Integration feature at Setup > Company > Enable Features, on the SuiteCloud subtab. Then, each user who plans to use Telephony Integration must go to Home > Set Preferences and follow the directions provided on the Telephony subtab.

For instructions on making calls automatically from NetSuite records, see Making Calls From NetSuite.

Related Topics

NetSuite Company Settings
Configuring Company Information
Set Company Preferences
Renaming Records and Transactions
Set Auto-Generated Numbers
Setting Up States, Provinces, and Counties
Supported Countries
Setting Printing and Fax Preferences
Setting Email Preferences
Setting Up Duplicate Detection
NetSuite Account Information
Antivirus Scanning on File Cabinet Files
Using System Alerts
Searching Bulk Processing Jobs
Configuring Administrative Notifications
Managing Plug-ins
NetSuite Service Tiers
SuiteCloud Plus Settings
Setting Up Transactions for NetSuite CRM+
The Setup Page for NetSuite CRM+ Users

General Notices