Alert Notification for Bill and Bill Segment Errors

Oracle Revenue Management and Billing enables you to generate alert notifications for bills and bill segments which are in the Error status. At present, this feature considers those bills and bill segments which are generated through a batch process and not those which are generated manually from the user interface. The system supports the following two alert notifications:

• To Do Creation

• Email Notification

The objective of these notifications is to create an alert for the bills and bill segments which are in the Error status. Once a To Do is created, it indicates the number of bills and bill segments which are in the Error status on the batch business date. However, the email notification provides the following information:

• Bill Error Summary Statistics - Indicates the number of bills where a particular error has occurred in each bill cycle.

• Bill Segment Error Summary Statistics - Indicates the number of bill segments where a particular error has occurred in each bill cycle.

The C1-ERRAL batch is enhanced to generate alert notifications for bills and bill segments which are in the Error status. While executing the C1-ERRAL batch, you need to set the To Do Created For parameter to BILL. The system then checks whether there are any bills or bill segments which are currently in the Error status. If there are any bills or bill segments in the Error status, the system creates a To Do using the C1-BLLER To Do type (which is shipped with the product). Note that the system will not create a new To Do when the To Do for the same drill key combination already exists in the Open status.

To create an email notification, you need to attach an algorithm which is created using the C1-BLLEREML algorithm type to the To Do Post-Processing system event of the C1-BLLER To Do type. On creating a To Do, the batch then creates an email outbound message which contains the error summary statistics for bills and bill segments.