ATG Service Installation and Configuration Guide

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Audience

This manual is intended for system and site administrators responsible for installing and configuring ATG Service.

Contents
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Introduction
Illustrating the Service Architecture
Requirements for Installation
- Prerequisites for Installing ATG Service Software
- Next Steps
Installing ATG Service
Configuring Databases for ATG Service
Creating the ATG Service Servers
Configuring ATG Reporting
Assembling ATG Service
Using ATG Search with ATG Service
Defining an ATG Self Service Deployment Topology
Using ATG Service Workflows
Defining ATG Service Security
Defining ATG Service User Segments
Configuring Global Service Center Settings
ATG Ticketing Configuration and Administration
Customizing Ticketing
Working with an External CRM Application
ATG Service Direct Access Rights
Index