Integration allows a CRM application to call on the ATG Service Center (for ticket creation and modification, and solution search). Features of the integration include:
Creating a new ATG ticket and linking it with a ticket from an external system
Updating the external ticket identification number and external system name of an existing ATG ticket using a Web service
Performing a solution search using the ATG Service Center launched from an external CRM system
Single sign-on
Integration features can be accessed by issuing an http request to the server running the ATG Service Center for creating a new ticket and performing a research session, and by Web service call to modify external ticket identification numbers and names.
Note: This chapter includes URL examples that begin as follows:
http://hostname:portwhere hostname represents the name of the machine running your application server and port is the port number used by your application server to listen for HTTP requests. For more information, including the default port, see the ATG Installation and Configuration Guide for your application server.
