Before you begin integration with your CRM application, be sure that the following requirements have been met:
Installation of ATG 2007.3
Installation of ATG Service 2007.3
Note: Applications need to support issuing http requests as well as Web service requests. Be sure your Web application includes Service.Knowledge
and Service.Ticketing
as well as the Service.CRMIntegration
module.
Note: This feature is not available with ATG Self Service with Authoring.