Configuring General Site Settings

The General Settings page allows you to configure general settings for your Service site.

  1. Open the BCC > Service Admin > Service Center > Global Service Center Settings page > General Settings page.

  2. Configure the Site URL by providing the address of your ATG Knowledge site in the text box. For example: http://localhost:8890/agent/

  3. Enter the Service Admin URLaddress of your site in the text box. The settings you provide here will also allow you to access BCC from the Management Toolbox.

    The settings for Site URL take precedence over any values that may have been configured in ManagementToolboxConfiguration.properties in localconfig/atg/svc/agent/ui/ in the <ATG2007.3dir>/home directory. Values in the properties file will only be used if the Site URL fields are blank.

  4. Enter the address of your Search Admin URL, which allows access to the BCC. For example: http://localhost:8880/searchmc/

    The settings for Search Admin URL take precedence over any values that may have been configured in ManagementToolboxConfiguration.properties in localconfig/atg/svc/agent/ui/ in the <ATG2007.3dir>/home directory. Values in the properties file will only be used if the Site URL fields are blank.

  5. Provide the Site Admin Email Address for Error Messages that enables users to contact the site administrator regarding error messages.

  6. Selecting Disables for All Users disables the ability of users to edit their preferences. Selecting Yes allows users to edit their user preferences. If you later disable user preferences, any user preferences edits made before disabling will be retained. An Administrator cannot go back and modify user preferences that have already been made.

  7. The Call-Center mode check box indicates what mode ATG Service is running. Running in Call-Center mode is the default. Self Service with Authoring does not run in Call-Center mode, which modifies the list of features available.

 
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