ATG Service Installation and Configuration Guide

ActiveTicketsMainPanel

Allowed to view the main Active Tickets panel

AdditionalPanel1

Allowed to view customizable panel #1 (uses customer profile to populate slot)

AdditionalPanel2

Allowed to view customizable panel #2 (uses customer profile to populate slot)

AdditionalPanel3

Allowed to view customizable panel #3 (uses agent profile to populate slot)

AgentSlotsPanel

Allowed to view the panel containing slots customized for agents

Allowed to Add to Recommended Reading

Allowed to Add to Recommended Reading

Allowed to Assign Tasks to Users

Allowed to Assign Tasks to Users

Allowed to Manage Claimed Tasks

Allowed to Manage Claimed Tasks

Allowed to Manage Public Queries

Allowed to Manage Public Queries

Allowed to Manage Queries

Allowed to Manage Queries

Allowed to Perform Advanced Search

Allowed to Perform Advanced Search

Allowed to Release Task to Group

Allowed to Release Task to Group

Allowed to View Public Queries

Allowed to View Public Queries

contentColumn

Allowed to access content

ContributeAuthoringPanel

Allowed to access author solution panel in Contribute

ContributeFindSimilarPanel

Allowed to access find similar solutions panel in Contribute/Research

ContributeHistoryPanel

Allowed to access view solution history panel in Contribute

ContributeMergePanel

Allowed to access merge solutions panel in Contribute

ContributePropertiesPanel

Allowed to access edit solution properties panel in Contribute

ContributeQuickFindPanel

Allowed to access quick find panel in Contribute/Research

ContributeResultsPanel

Allowed to access quick find solution results panel in Contribute/Research

contributeTab

Allowed to view Contribute tab

ContributeTaskAssignmentPanel

Allowed to access assign solution task panel in Contribute

ContributeViewFileDocumentPanel

Allowed to access research view file document panel in Contribute/Research

ContributeViewSolutionPanel

Allowed to access research view solution document panel in Contribute/Research

CustomerAccountPanel

Allowed to access customer account panel in Customer tab

CustomerInformationPanel

Allowed to access customer info panel in Customer tab

CustomerMainPanel

Allowed to view main panel in Customer tab

CustomerOrderHistoryPanel

Allowed to access customer order history panel in Customer tab

CustomerResultsPanel

Allowed to access customer search results panel in Customer tab

CustomerSearchPanel

Allowed to access customer search panel in Customer

CustomerSlotsPanel

Allowed to view the panel containing slots customized for customers

customersTab

Allowed to access customers tab

CustomerTicketHistoryPanel

Allowed to access customer ticket history panel in Customer

ErrorPanel

Allowed to access any error panel

Generic Access to the ATG Dashboard

General right to see the Dashboard link in the BCC

GlobalPanel

Allowed to access general preferences panel in Preferences

HelpfulFavoritesPanel

Allowed to access favorites panel in Helpful Panels

HelpfulHotSolutionsPanel

Allowed to access hot solutions panel in Helpful Panels

HelpfulInstantStatisticsPanel

Allowed to access statistics panel in Helpful Panels

HelpfulManagementToolboxPanel

Allowed to access management toolbox panel in Helpful Panels

HelpfulOpenByIDPanel

Allowed to access open solution panel in Helpful Panels

HelpfulRecentlyViewedPanel

Allowed to access recent documents panel in Helpful Panels

HelpfulRecentSearchesPanel

Allowed to access recent search criteria panel in Helpful Panels

HelpfulRecentTicketsPanel

Allowed to access recent tickets panel in Helpful Panels

HelpfulRecommendedReadingPanel

Allowed to access recommended reading panel in Helpful Panels

HelpfulSearchResultsPanel

Allowed to access search results panel in Helpful Panels

HelpfulTicketHistoryPanel

Allowed to access case history panel in Helpful Panels

HelpfulTicketSummary

Allowed to access case summary panel in Helpful Panels

HelpfulViewInformationPanel

Allowed to access info panel in Helpful Panels

QueryBuilderEditorPanel

Allowed to access solution query editor panel in Query Builder

QueryBuilderResultsPanel

Allowed to access query results panel in Query Builder

QueryBuilderSolutionQueriesPanel

Allowed to access solution queries panel in Query Builder

ReportPanel

Allowed to access view reports panel in Reports

ReportSelectionPanel

Allowed to access report selection panel in Reports

reportTab

Allowed to access reports tab

ResearchAdvisorPanel

Allowed to view the Advisor pane in the Research tab

ResearchBrowsePanel

Allowed to access browse topic panel in Research/Find

researchColumn

Allowed to access contribute-research split screen

ResearchFileDocumentPanel

Allowed to access view file document panel in Research/Find

ResearchResultsPanel

Allowed to access results panel in Research/Find

ResearchSearchPanel

Allowed to access search panel in Research/Find

ResearchSolutionDocumentPanel

Allowed to access view solution document panel in Research/Find

ResearchSolutionHistoryPanel

Allowed to access view solution history panel in Research/Find

ResearchSolutionPropertiesPanel

Allowed to access view solution properties panel in Research/Find

ResearchSolutionTasksPanel

Allowed to access view solution tasks panel in Research/Find

ResearchSolutionTicketsPanel

Allowed to access view solution cases panel in Research/Find

researchTab

Allowed to view Research tab

RespondBrowseContentPanel

Allowed to access content browser panel in Communicate

RespondComposeMessagePanel

Allowed to access send message panel in Communicate

RespondLinkedSolutionsPanel

Allowed to access linked solutions panel in Communicate

respondTab

Allowed to access respond tab

serviceAdminLogin

Allowed to login and use the Service Admin client

sidebarColumn

Allowed to access helpful utility panels

Super Administrator right

Super Administrator right (access to all areas)

Note: Changing the Super Administrator right is not supported and may cause errors in the Knowledge application.

TasksAllTicketsPanel

Allowed to access all tickets panel in Tasks

TasksAuthoringTasksPanel

Allowed to access task list panel in Tasks

TasksMyTicketsPanel

Allowed to access my tickets panel in Tasks

TasksReviewSolutionQueriesPanel

Allowed to access task list review queries panel in Tasks

tasksTab

Allowed to access tasks tab

TicketActivityPanel

Allowed to access ticket history panel in Tickets

TicketMainPanel

Allowed to view Global Ticket Context panel

TicketsCustomerInformationPanel

Allowed to access ticket customer info panel in Tickets

TicketsResultsPanel

Allowed to access ticket search results panel in Tickets

TicketsSearchPanel

Allowed to access ticket search panel in Tickets

TicketsSummaryPanel

Allowed to access ticket summary panel in Tickets

ticketsTab

Allowed to access tickets tab

workspaceLogin

Allowed to login and use the Service Center client