ATG Knowledge includes process-level workflows and project-level workflows that you can view in the ACC in Workflows > Publishing > Service. ATG Knowledge uses two workflow types:
Agent workflows: these workflows govern creating, editing, and managing solutions in ATG Knowledge.
Admin workflows: these workflows are used by ATG Service Administration to configure settings on ATG Knowledge and ATG Self Service. They are also used by administrators who are setting up user segments.
Additional information is available on ATG Knowledge workflows in the ATG Knowledge Configuration Guide.
