When you use ATG Knowledge in tandem with ATG Self Service, you create and manage content that can be deployed and served on the customer-facing ATG Self Service Web site, where customers can search and browse for the information they need.
After configuring the content using ATG Knowledge, the content is deployed to the ATG Self Service server where the content and knowledge base are available to your external customers. ATG Self Service runs on a non-versioned repository and requires ATG Adaptive Scenario Engine. ATG Self Service also requires its own ATG Search server to index its content. Additionally, ATG Self Service uses a Shared Data Repository to store External User information as well as ticketing information.
In a standard ATG Self Service installation, the following ATG architecture is used:
ATG Self Service is the application that serves the knowledge base to your external customers. It requires ATG Adaptive Scenario Engine and ATG Content Administration.
ATG Service Administration and ATG Content Administration let you design the customized experience for your website users and deploy those changes to the ATG Self Service server using the
PublishingAgent.ATG Search provides robust search functionality, including linguistic processing to interpret query meaning and concepts based on syntax and vocabulary.
ATG Self Service and ATG Knowledge Architecture
