The Scenarios module includes a mechanism for modeling business processes called a workflow. Workflows are similar to scenarios, but can be applied to a wider range of processes. One key difference between scenarios and workflows is the capability for creating new types of workflows that are tailored to specific processes, and that include their own unique actions and tasks.
The tools for creating new workflow types are included in the Scenarios module, although the module is not preconfigured with any workflow types. ATG Content Administration does include several workflow types designed to manage the lifecycle of a publishing project, including some complex ones that handle different deployment models, so if your ATG product suite includes ATG Content Administration, you may find it helpful to use these workflows as examples.
Many different types of business processes can be exposed as workflows, with examples ranging from commerce order fulfillment to management of customer support calls. This chapter discusses the various aspects of creating a new workflow type.
