In this Oracle Solaris release, during an interactive installation, you will be prompted to configure the Oracle Configuration Manager and the Oracle Auto Service Request utilities for your installed system if those services are going to be installed on your system.
Oracle Configuration Manager sends periodic data to the Oracle support organization describing a system's software configuration.
Oracle Auto Service Request sends data to the Oracle support organization when a Fault Management Architecture (FMA) event occurs, indicating a hardware or software issue.
When performing an interactive installation, you have the following options:
If you want to send an anonymous system configuration to My Oracle Support without any identifying customer information, use the default Support Registration installer panel anonymous registration address or another email address with no password.
If you want to see your customer information in My Oracle Support and receive security updates, replace the anonymous email address in the Support Configuration panel with your My Oracle Support login ID and add your My Oracle Support password. With this option, Oracle Auto Service Request will also be started.
When customer configuration data is uploaded on a regular basis, customer support representatives can analyze this data and provide better service. For example, when you log a service request, the support representative can associate the configuration data directly with that service request. The customer support representative can then view the list of your systems and solve problems accordingly.
If you do not want to automatically send data to My Oracle Support, delete the anonymous email address in the Support Configuration panel and leave that field blank. Oracle Configuration Manager will be started in a disconnected mode. In this mode, the Oracle Configuration Manager can still be manually activated in order to send data. For example, if you are asked by a tech support person to provide data on your system, you could manually use Oracle Configuration Manager to provide that data.
Unless Oracle Configuration Manager is in disconnected mode, during the first reboot, an Oracle Configuration Manager service runs and attempts to register the system with the registration server. If this registration succeeds, an upload of the configuration information is performed. Also, upon successful registration, an internal scheduler is started. Thereafter, configuration data is uploaded under control of the scheduler. On subsequent reboots, configuration data is not sent as part of service startup. The service recognizes that the system is already registered and simply launches the scheduler. You can tune scheduling by using /usr/sbin/emCCR. See the emCCR(1M) man page.
Regardless of whether you chose to allow the registration, you can still choose to register or re-register your system later with the Oracle Configuration Manager in order to facilitate future support.
You may choose to register or re-register in situations such as the following:
You previously registered anonymously.
You previously disconnected Oracle Configuration Manager.
The My Oracle Support credentials could not be validated when they were entered because Oracle could not be contacted. For example, automatic registration was unable to complete due to a network proxy requirement.
To register or re-register, use the configCCR utility (/usr/sbin/configCCR) in interactive mode. For example, run the following command to remove existing configuration specifications:
# /usr/lib/ocm/ccr/bin/configCCR -r
Then, run the following command to manually configure Oracle Configuration Manager:
# /usr/lib/ocm/ccr/bin/configCCR -a
After completing registration, you can enable the service as follows:
# svcadm enable system/ocm
Once the service is enabled, the Oracle Configuration Manager service will be restarted when the system is rebooted.
For further information about Oracle Configuration Manager and Oracle Auto Service Request, see the following:
configCCR (8) man page
https://www.oracle.com. From the Menu, select any of the options in the Support and Services → Support Policies and Practices submenu.
Oracle Auto Service Request documentation at https://www.oracle.com/support/premier/auto-service-request.html