When you create an agent’s profile in the Internal User Profile Repository, you assign the agent a role that corresponds to the tasks you want the agent to perform. For example, an agent may be able to create and modify orders, but only a manager can override prices and issue credits.
Commerce Service Center comes preconfigured with four global roles for setting access rights granted to agents. These roles can be used as templates when creating new roles:
csrTicketing– Includes the access rights necessary to access Commerce Service Center and to use ticketing componentscsrOrders– Includes the access rights needed to create and modify orders. In addition, this role includescsrTicketingas a template role, so all ticketing access rights are included. This role also includes the access rights necessary to grant promotions using the Promotions Browser. This role does not provide authorization to create new customer profiles, or the other rights specific tocsrProfilescsrProfiles– Includes the access rights needed to create and modify customer profiles, set up and review gift lists and respond to customers via e-mail. In addition, this role includescsrTicketingas a template role, so all ticketing access rights are included. This role does not include the scheduling access rights that are included incsrOrderscsrManager– Includes all of the rights within bothcsrOrders(and thuscsrTicketing) andcsrProfiles, as well as allowing price overrides
For a list of all access rights for each role, refer toAppendix A: Commerce Service Center Access Rights For information on creating roles, refer to the Creating a New Agent Role section.
